Return Policy

Apex Fitness Australia – Return Policy

At Apex Fitness Australia, your satisfaction is important to us. We’re committed to providing high-quality fitness products and a smooth shopping experience. Please review our return policy below to understand how returns and refunds are handled.

Returns & Refund Eligibility

We accept returns or refunds only under the following conditions:

✔ Item must be unused and in original condition

To qualify for a return, items must be:

  • Unused and in brand-new condition

  • Unwashed and free from wear, damage, or alterations

  • In the original packaging with all tags, accessories, and components included

✔ Item must be returned within 30 days of delivery

To request a return, contact our support team within 30 days of receiving your order.

Returns Not Accepted

We do not offer returns or refunds in the following situations:

❌ Change of mind

We cannot accept returns or issue refunds for purchases made in error, accidental orders, or if you simply change your mind.

❌ Used or damaged items

Items that show signs of use, wear, damage, or removal from original packaging are not eligible for return or refund.

❌ Health & hygiene reasons (where applicable)

For hygienic and safety reasons, certain items such as resistance bands, towels, or wearable accessories may be non-returnable once opened. This will be indicated on the product page when applicable.

Faulty or Damaged Items

Your order should arrive in perfect condition. If you receive a product that is:

  • Faulty

  • Damaged on arrival

  • Incorrect

Please contact us within 7 days of delivery with photos and your order number.
We will arrange a replacement, exchange, or refund depending on the situation.

Return Process

  1. Contact Support
    Email us at [your support email] with your order number, reason for return, and photos (if required).

  2. Return Approval
    If your return request meets our criteria, we will provide return instructions and a return address.

  3. Shipping
    Customers are responsible for return shipping costs unless the item is faulty or incorrect.

  4. Inspection & Refund
    After we receive and inspect the returned item, we will notify you of your refund eligibility.
    Approved refunds are processed back to your original payment method.